FAQ
A FEW thINGS you MIGHT BE WONDERING
From orders and gifting to jewellery care and visiting us in Mornington, you’ll find the answers here.
ORDERS + SHIPPING
Yes. We offer free express shipping Australia-wide.
Once your order has been packed and dispatched, you’ll receive tracking details by email so you can follow it all the way to your door.
Yes. International shipping is available, with delivery typically taking approximately 6–15 business days after dispatch.
JEWELLERY + CARE
Yes. Our jewellery is designed to be water safe for everyday wear. To keep it looking its best, rinse after salt or chlorine exposure and avoid harsh chemicals.
Our pieces are made using materials including 925 sterling silver and brass, with thick 14k gold plating on gold finishes. Material details are listed on each product page.
Yes. Lion Wild jewellery is nickel free.
Store your jewellery somewhere dry when you’re not wearing it, avoid abrasive cleaners and perfumes directly on the piece, and give it a gentle rinse after swimming in salt or chlorinated water.
GIFTING + ORDERS
Yes. Lion Wild orders are packed ready for gifting, and you can add extra jewellery boxes when needed.
Absolutely. Enter the recipient’s delivery address at checkout and we’ll send it straight to them.
Contact us as soon as possible after placing your order. If it hasn’t been packed or dispatched yet, we’ll do our best to help.
RETURNS + VISITING US
Eligible full-priced items can be returned within 30 days, provided they meet our return conditions. You can find the full details on our Returns + Exchanges page.
Contact us with your order number and photos of the issue. Our team will assess it and help with the appropriate next step in line with your rights under the Australian Consumer Law.
Yes. Visit us at 15/90 Main Street, Mornington VIC 3931 to try on your favourites and shop in person.
You’ll find more detailed information on our Shipping + Delivery, Returns + Exchanges and Contact pages.